Europe ⇄ Africa Made Simple

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Pickup coverage expanding in France, NL & LU. Tell us where you need service.

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Frequently asked questions

Find quick answers to the most common questions about shipping, pricing, pickup, delivery, and tracking. If you don’t see your question here, our support team is always ready to help.

How do I book a shipment with Auguste IMS?

You can book directly on our website. Select Book a Shipment, enter your pickup and delivery details, choose your service, and confirm. Once payment is made, you’ll receive a confirmation email with your tracking number.

If you are domiciled outside Europe, you can benefit from VAT refund.

1. When depositing your goods, you must provide the purchase invoice to Auguste IMS.
2. Once your goods leave Europe, we provide you with an export declaration (EXA).
3. You then transmit this document to your supplier, who will process the refund request.

Note: This service is chargeable (€90).

  • A relocation certificate issued by the relevant African embassy (based on a deregistration certificate from your European municipality).
  • A copy of your passport.
  • A detailed and signed inventory of your personal effects.
  • Your new address in the destination country.

You must provide:

  • A residence certificate in the European destination country.
  • An identity document.
  • A detailed inventory of your personal belongings.
  • A document proving your previous settlement (employment contract or utility bills from your African country of origin).

You can pay directly online, securely, by credit card (Visa, Mastercard, and other accepted cards). For customers who order by phone or at physical locations, payment can be made by credit card (contactless or not), bank transfer or cash (up to €2,500 maximum).

Yes. We provide deliveries throughout Senegal, with a supplement depending on the service area.

Yes. We can organize pickup of your parcels in other regions of Belgium, with an additional cost.

On average, the timeframe is 4 weeks from container departure. This timeframe is indicative: it may be slightly shorter or longer depending on logistics conditions.

Yes. You are required to declare the entire contents of your parcels.

The security of your goods is our absolute priority. And if an unforeseen event occurs, you benefit from the protection and guarantees provided in our contracts and insurance.

No worries: we provide all necessary materials to pack and protect your parcels safely. This optional service is available with a supplement, calculated according to the volume to be processed.

Yes. We offer robust drums, specially designed to guarantee protection of your goods throughout transport.

Shipments made Simple

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Book your shipment in just a few clicks — no account required. Transparent pricing, reliable pickup, and secure delivery between Belgium and Senegal.

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Prohibited and Restricted Goods – Auguste IMS

The following items are strictly prohibited from shipment via Auguste IMS, unless otherwise stated with specific prior authorization and official documentation.

1. Food and Agricultural Products
  • Fresh or perishable products not compliant with EU sanitary regulations.
  • Meat, fish, dairy products, and products of animal origin (e.g., honey) without valid Sanitary Certificate and Phytosanitary Certificate issued by competent authorities.
  • Plants, seeds, soil, and plant-based products without a Phytosanitary Certificate.
  • Non-processed meat or fish.
  • Certain fruits, vegetables, and dairy products originating from third countries without proper veterinary certificates.
  • Large quantities of foodstuffs without import licenses.
2. Medicines and Health Products
  • Medicines without a valid prescription, where legally required.
  • Non-authorized or non-licensed medicines (not approved by the European Medicines Agency (EMA) or equivalent body).
  • Counterfeit, falsified, or unregistered medical products.
  • Non-CE compliant health products, cosmetics, and perfumes.
3. Dangerous and Hazardous Materials
  • Explosives, fireworks, ammunition, flares, or related items.
  • Gas cylinders, propane tanks, and compressed gas containers.
  • Flammable or toxic liquids and solids (paints, solvents, chemicals, fuels, adhesives, etc.).
  • Substances containing banned materials (e.g., lead, mercury, asbestos, radioactive elements).
  • Hazardous waste, industrial waste, used batteries, and chemical residues.
  • Corrosive, oxidizing, or infectious substances as defined by ADR/IATA transport regulations.
4. Counterfeit and Intellectual Property Violations
  • Counterfeit branded goods (clothing, accessories, electronics, cosmetics, etc.).
  • Pirated or non-CE compliant electronic devices.
5. Money, Valuables, and Financial Instruments
  • Cash exceeding €10,000 (or equivalent in foreign currency) unless declared to customs with an official declaration form.
  • Precious metals (gold, silver, platinum) and precious stones, unless accompanied by a valid invoice and prior approval.
  • Negotiable instruments such as bearer bonds, checks, and securities, unless specifically authorized.
6. Weapons, Military Equipment, and Explosives
  • Firearms, ammunition, explosives, and war materials without specific government authorization.
  • Replica or deactivated firearms, unless accompanied by required certification.
  • Military-grade equipment subject to export restrictions.
7. Drugs and Illegal Substances
  • Narcotics, drugs, psychotropic substances, and derivatives, regardless of form.
  • Precursors used in the manufacture of narcotics.
8. Environmental and Protected Species
  • Products from protected animal or plant species, in accordance with the CITES Convention.
  • Items made from ivory, tortoise shell, exotic skins, or similar.
  • Endangered species (fauna and flora) and their derivatives.
9. High-Value Shipments
  • Shipments with a declared value exceeding €25,000 without a valid purchase invoice and prior written approval from Auguste IMS.
10. Restricted Items (Require Prior Authorization)
The following items may be shipped only with prior written authorization and relevant permits:
  • Alcohol and tobacco products (subject to duty and excise licenses).
  • Certain electronic equipment (subject to CE and EU compliance standards).
  • Large shipments of food or beverages (subject to import/export licenses).
11. Motorized Vehicles and Engines
  • Vehicles, motorcycles, quads, and similar motorized equipment must be completely emptied of fuel before shipment.
  • The shipper must sign a declaration confirming:
    1. The fuel tank is empty.
    2. No personal belongings are stored inside the vehicle.
    3. The shipper is the legal owner of the vehicle or has written authorization from the owner (power of attorney).
  • Required documents: Vehicle registration certificate (carte grise), owner’s ID, and where applicable, authorization from the legal owner.
Final Disclaimer
  • The customer remains solely responsible for the content of their shipment and the accuracy of the information provided.
  • Auguste IMS reserves the right to refuse, detain, destroy, or hand over to customs any shipment containing prohibited or improperly declared items, without liability for delay, loss, or damages.
  • By validating a shipment, the customer acknowledges having read and accepted this list and guarantees compliance with all applicable customs, transport, and safety regulations.
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