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Privacy Policy

Auguste IMS (a company or unincorporated association), headquartered at Chaussée Maieur Habils 123, Box B, 1430 Rebecq, Belgium, registered under company number 0797.544.589, places great importance on protecting your personal data and respecting your privacy.

 

This document explains what data is collected, for what purpose, how it is used, and your rights regarding your data.

Last updated: September 7, 2025

1. Data Controller

The data controller is Auguste IMS. For any questions related to your personal data, please contact: contact@augusteims.com

 

Website publisher: Auguste IMS, company number 0797.544.589, Chaussée Maieur Habils 123, 1430 Rebecq, Belgium.

2. Data Collected

We collect only the data strictly necessary:

  • Contact form: first name, last name, email, phone number, role in the company, message.
  • Parcel or moving request form: sender and recipient information, address, volume of goods, logistical details.
  • Newsletter: email address.
  • Website navigation: cookies and technical data (IP address, logs, browsing statistics) for analytics purposes.

 

We do not collect any sensitive data (e.g., health data, identity documents, vehicle registration, etc.) unless legally required.

3. Purpose of Data Processing

Your data is used for:

  • Managing orders, shipments, and invoices.
  • Shipment tracking and logistics.
  • Sending newsletters and commercial communications (with your consent).
  • Analyzing website traffic and improving user experience.
  • Ensuring security and preventing fraud.

4. Legal Basis

In accordance with the GDPR, your data is processed based on the following legal grounds:

  • Consent: newsletters, cookies, marketing actions.
  • Contract: execution of an order or service.
  • Legal obligation: invoicing, customs documentation.
  • Legitimate interest: securing the website, optimizing services, enhancing user experience.

5. Data Sharing

Your data may be shared with:

  • Our logistics partners (e.g., CMA CGM, Tradex, VDK, BTT) to manage your shipments.
  • Our ERP (Odoo) for billing and logistics management.
  • Third-party providers (Google, Meta, WhatsApp Business, Stripe, etc.) only if you’ve consented, particularly for marketing communications.

6. Data Retention

We comply with legal retention periods:

  • Order and invoice data: 10 years (legal obligation).
  • Prospect and newsletter data: 3 years after the last contact.
  • Cookies and browsing data: 6 to 13 months, depending on the cookie type.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right to access, rectify, or delete your personal data.
  • Right to object to or restrict processing.
  • Right to data portability.
  • Right to withdraw consent at any time.

 

To exercise your rights, contact: contact@augusteims.com

In case of dispute, you may also contact the Belgian Data Protection Authority: www.autoriteprotectiondonnees.be

8. Security

We implement all necessary security measures to protect your data:

  • Secure HTTPS connections.
  • Restricted access for authorized administrators.
  • Backups and firewalls.
  • Encryption of sensitive information.

9. Cookies and Tracking

Our website uses cookies for analytics and marketing purposes:

  • Google Analytics
  • Meta Pixel (Facebook Ads)
  • Hotjar
  • Google Ads
  • TikTok Pixel

 

A cookie consent banner allows you to set your preferences during your first visit.

10. International Transfers

Some data may be transferred outside the European Union (e.g., Google, Meta, Stripe, cloud hosting). These transfers comply with GDPR using Standard Contractual Clauses (SCCs) or other safeguards recognized by the European Commission.

11. Policy Updates

This policy may be updated due to legal or technical developments. The latest version will always be available on our website.

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Prohibited and Restricted Goods – Auguste IMS

The following items are strictly prohibited from shipment via Auguste IMS, unless otherwise stated with specific prior authorization and official documentation.

1. Food and Agricultural Products
  • Fresh or perishable products not compliant with EU sanitary regulations.
  • Meat, fish, dairy products, and products of animal origin (e.g., honey) without valid Sanitary Certificate and Phytosanitary Certificate issued by competent authorities.
  • Plants, seeds, soil, and plant-based products without a Phytosanitary Certificate.
  • Non-processed meat or fish.
  • Certain fruits, vegetables, and dairy products originating from third countries without proper veterinary certificates.
  • Large quantities of foodstuffs without import licenses.
2. Medicines and Health Products
  • Medicines without a valid prescription, where legally required.
  • Non-authorized or non-licensed medicines (not approved by the European Medicines Agency (EMA) or equivalent body).
  • Counterfeit, falsified, or unregistered medical products.
  • Non-CE compliant health products, cosmetics, and perfumes.
3. Dangerous and Hazardous Materials
  • Explosives, fireworks, ammunition, flares, or related items.
  • Gas cylinders, propane tanks, and compressed gas containers.
  • Flammable or toxic liquids and solids (paints, solvents, chemicals, fuels, adhesives, etc.).
  • Substances containing banned materials (e.g., lead, mercury, asbestos, radioactive elements).
  • Hazardous waste, industrial waste, used batteries, and chemical residues.
  • Corrosive, oxidizing, or infectious substances as defined by ADR/IATA transport regulations.
4. Counterfeit and Intellectual Property Violations
  • Counterfeit branded goods (clothing, accessories, electronics, cosmetics, etc.).
  • Pirated or non-CE compliant electronic devices.
5. Money, Valuables, and Financial Instruments
  • Cash exceeding €10,000 (or equivalent in foreign currency) unless declared to customs with an official declaration form.
  • Precious metals (gold, silver, platinum) and precious stones, unless accompanied by a valid invoice and prior approval.
  • Negotiable instruments such as bearer bonds, checks, and securities, unless specifically authorized.
6. Weapons, Military Equipment, and Explosives
  • Firearms, ammunition, explosives, and war materials without specific government authorization.
  • Replica or deactivated firearms, unless accompanied by required certification.
  • Military-grade equipment subject to export restrictions.
7. Drugs and Illegal Substances
  • Narcotics, drugs, psychotropic substances, and derivatives, regardless of form.
  • Precursors used in the manufacture of narcotics.
8. Environmental and Protected Species
  • Products from protected animal or plant species, in accordance with the CITES Convention.
  • Items made from ivory, tortoise shell, exotic skins, or similar.
  • Endangered species (fauna and flora) and their derivatives.
9. High-Value Shipments
  • Shipments with a declared value exceeding €25,000 without a valid purchase invoice and prior written approval from Auguste IMS.
10. Restricted Items (Require Prior Authorization)
The following items may be shipped only with prior written authorization and relevant permits:
  • Alcohol and tobacco products (subject to duty and excise licenses).
  • Certain electronic equipment (subject to CE and EU compliance standards).
  • Large shipments of food or beverages (subject to import/export licenses).
11. Motorized Vehicles and Engines
  • Vehicles, motorcycles, quads, and similar motorized equipment must be completely emptied of fuel before shipment.
  • The shipper must sign a declaration confirming:
    1. The fuel tank is empty.
    2. No personal belongings are stored inside the vehicle.
    3. The shipper is the legal owner of the vehicle or has written authorization from the owner (power of attorney).
  • Required documents: Vehicle registration certificate (carte grise), owner’s ID, and where applicable, authorization from the legal owner.
Final Disclaimer
  • The customer remains solely responsible for the content of their shipment and the accuracy of the information provided.
  • Auguste IMS reserves the right to refuse, detain, destroy, or hand over to customs any shipment containing prohibited or improperly declared items, without liability for delay, loss, or damages.
  • By validating a shipment, the customer acknowledges having read and accepted this list and guarantees compliance with all applicable customs, transport, and safety regulations.
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